Frequently Asked Questions

Getting started is simple: sign up for a free account, upload your first video or choose a template, and let Stella's AI help you create your content. No credit card is required to start, and you can access tutorials and guides within the platform.

Stella is designed to be intuitive and requires minimal learning. Most users can create their first video within 15 minutes of signing up. The interface guides you through each step, and AI suggestions help you make professional editing decisions.

Yes, Stella supports team collaboration features that allow multiple team members to work on projects, share assets, leave comments, and maintain consistent brand guidelines across all video content your team produces.

Stella includes AI-powered features such as automatic scene detection, smart transitions, voiceover generation, background removal, and content suggestions based on your brand guidelines. These features help you create polished videos with minimal manual effort.

Yes, Stella includes a brand kit feature where you can upload your logos, colors, fonts, and other brand assets. The editor will automatically apply your brand guidelines to maintain consistency across all your video content.

Stella supports all major video formats including MP4, MOV, AVI, and WebM for input. For export, you can choose from various formats and presets optimized for different platforms like YouTube, Instagram, TikTok, LinkedIn, and Facebook.

Yes, Stella provides a library of professionally designed templates for various use cases including product demos, testimonials, social media ads, promotional videos, and explainer videos. All templates are customizable to match your brand.

Stella is an AI-powered video production designed specifically for marketing teams and startups. It enables you to create professional video ads, social media content, and brand videos in minutes instead of weeks, without requiring advanced video editing skills or expensive production resources.

Stella is built for marketing teams, startups, content creators, and small businesses who need to produce high-quality video content quickly and affordably. It's ideal for teams without dedicated video production who still need professional results for ads, social media, and marketing campaigns.

Unlike traditional video production that require extensive training and time investment, Stella uses AI to automate complex editing tasks. This means faster turnaround times, lower costs, and professional-quality results without needing specialized video editing expertise.

Stella offers a free tier that allows you to explore the platform and create videos with basic features. Premium features, higher export quality, and team collaboration tools are available through our paid plans.

We accept all major credit cards, debit cards, and PayPal. For enterprise customers, we also offer invoicing options with net-30 payment terms. All payments are processed securely.

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to premium features until the end of your current billing period, and your projects will remain accessible on the free tier.

Stella runs entirely in your web browser, so there's nothing to download or install. It works on any modern browser including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend a stable internet connection.

Yes, security is a top priority. All uploads and data are encrypted in transit and at rest. We never share or sell your content, and you retain full ownership of everything you create. Enterprise plans include additional security features.

Absolutely. You can export your finished videos in standard formats that work with any platform or software. We believe in data portability, so you're never locked into our platform.